Terms of Purchase – Heydudk

These Terms of Purchase (“Terms”) govern your purchase of gender-inclusive shoes (for men, women, and shared styles) from Heydudk (“we,” “us,” or “our”) through our website (www.heydudk.com). By placing an order with us, you (“you,” “Customer”) agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on our website. Please read these Terms carefully before completing a purchase—if you do not agree, do not place an order.

1. Order Placement and Acceptance

1.1 Order Submission

When you add shoes to your cart, proceed to checkout, and submit your order, you are making a binding offer to purchase the selected items at the listed price (including applicable taxes, if any). All orders are subject to our acceptance, and we reserve the right to decline or cancel an order for any reason, including but not limited to:

  • Product Unavailability: A shoe style (e.g., men’s/women’s shared sneakers, winter boots) selling out before your order is processed (we update stock levels in real time, but occasional discrepancies may occur).
  • Pricing or Description Errors: Typos in shoe prices, size details (e.g., “wide-fit” mislabeled as “regular”), or product descriptions (e.g., material inaccuracies).
  • Suspected Fraud: Unauthorized payment methods, mismatched billing/shipping addresses, or multiple duplicate orders for the same shoe style.
  • Incomplete Information: Missing details like shoe size (critical for gender-inclusive fits) or shipping address components (e.g., apartment number).

1.2 Order Confirmation

You will receive an automated “Order Acknowledgment” email immediately after submitting your order—this confirms we have received your request but does not constitute acceptance. We will send a separate “Order Confirmation” email within 1-2 business days once we have verified your payment, confirmed shoe availability (including your selected size for men’s/women’s fits), and processed your order. The contract between you and Heydudk is formed only when we send the Order Confirmation. If we cannot accept your order (e.g., your desired shoe size is out of stock), we will notify you via email and issue a full refund if payment was already processed.

2. Pricing and Payment

2.1 Pricing

All shoe prices on our website are displayed in (specify currency, e.g., United States Dollars ）and include any applicable taxes (unless stated otherwise for international orders). We reserve the right to change prices at any time, but the price charged for your order will be the price listed at the time you submit your order (provided we accept the order). Pricing errors will be corrected promptly, and if a lower price is available after your purchase, we do not offer price adjustments unless explicitly stated in a promotion (e.g., “price match guarantee” for unisex shoe styles).

2.2 Payment Methods

We accept the following secure payment methods (subject to change):

  • Credit cards (Visa, Mastercard, American Express, Discover).
  • Debit cards (linked to a valid checking account).
  • Digital wallets (e.g., PayPal, Apple Pay, Google Pay).

By providing payment details, you confirm that you are the authorized user of the payment method and that sufficient funds/credit are available to cover the order total. We do not store full credit card information—all payment processing is handled by third-party providers (e.g., Stripe, PayPal) that comply with global security standards (e.g., PCI DSS) to protect your financial data.

2.3 Payment Processing

Payment is charged to your selected method at the time we send the Order Confirmation. If payment is declined (e.g., insufficient funds, expired card), we will notify you via email and pause your order—you must update your payment details within 3 business days, or we will cancel the order.

3. Shipping and Delivery

3.1 Processing Time

After receiving your Order Confirmation, we will process your order (inspect shoes for quality, verify size accuracy for men’s/women’s fits, package securely) within 2-3 business days (excluding weekends and public holidays). Processing time may be extended for custom or limited-edition shoe styles (e.g., personalized unisex sneakers)—if applicable, extended timelines will be clearly stated on the product page.

3.2 Shipping Options and Costs

We offer the following shipping options (with free shipping for orders over (specify threshold, e.g., $75)—otherwise, shipping costs are calculated at checkout based on your location and shoe weight):

  • Standard Shipping: Estimated delivery time of 4-6 business days (domestic) or 10-14 business days (international). Ideal for non-urgent orders, with free tracking included.
  • Express Shipping (optional): Estimated delivery time of 1-2 business days (domestic) or 5-7 business days (international)—additional fees apply, and costs are displayed at checkout. Recommended for time-sensitive purchases (e.g., gifting men’s/women’s shared boots for a holiday).

All shipments include a tracking number, which will be sent to your email once your order ships. You can use this number to monitor delivery status via the shipping carrier’s website (e.g., USPS, DHL).

3.3 Delivery Responsibilities

We are responsible for ensuring your shoes are shipped correctly (including the right size and style for your gender-inclusive needs), but once the carrier confirms delivery (via tracking), responsibility for the product passes to you. If you do not receive your order but tracking shows “delivered,” contact us at [email protected] within 48 hours of the estimated delivery date—we will work with the carrier to investigate. For international orders, you may be responsible for customs duties, import taxes, or fees imposed by your country—these are not included in the order total and must be paid directly to the customs office upon delivery.

4. Returns and Exchanges

4.1 Eligibility

You may return or exchange unused, undamaged shoes (with original packaging, tags, and shoe inserts intact) within 30 days of the delivery date. The following items are not eligible:

  • Worn or Altered Shoes: Shoes that show signs of wear (e.g., scuffed soles, stretched fabric from 试穿，dirt on uppers) or have been altered (e.g., custom insoles added, shoelaces replaced).
  • Final Sale Items: Shoes clearly marked as “Final Sale” on the product page (typically clearance or limited-edition styles).
  • Personalized Shoes: Customized styles (e.g., monogrammed unisex sneakers, engraved shoe charms) that are made to your specific request.

4.2 Return/Exchange Process

To initiate a return or exchange (e.g., swapping a men’s size 10 for a women’s size 8 in shared sneakers):

  1. Email our customer support team at [email protected] with your order number, shoe style/SKU, reason for return/exchange, and (for exchanges) your desired size/style.
  2. We will review your request within 1 business day and send a Return Authorization (RA) number, along with instructions for shipping the shoes back to us.
  3. Package the shoes securely (we recommend using the original box to prevent damage during transit), include the RA number on the package, and ship it to the address provided. You are responsible for return shipping costs (unless the return is due to our error, e.g., sending the wrong size or style)—we recommend using a trackable shipping service to avoid loss.

4.3 Refund and Exchange Processing

  • Refunds: Once we receive and inspect your returned shoes (and confirm eligibility), we will process your refund within 3-5 business days. Refunds are issued to the original payment method, and you will receive a confirmation email once initiated. Note: Shipping costs (if applicable) are non-refundable unless the return is due to our error.
  • Exchanges: If you request an exchange (e.g., switching from women’s sandals to men’s slides of the same size), we will ship the replacement shoes once we receive and approve your returned item. If the replacement shoe has a higher price, you will be charged the difference; if lower, we will issue a refund for the difference. If the desired size/style is out of stock, we will offer a full refund instead.

5. Product Quality and Warranty

5.1 Quality Assurance

All our gender-inclusive shoes undergo strict quality checks before shipping—we verify material durability (e.g., waterproof leather for boots, breathable mesh for sneakers), stitching integrity, and size accuracy (to ensure fits work for both men’s and women’s feet). However, if you receive a defective shoe (e.g., broken sole, loose stitching, incorrect size despite order confirmation) within 30 days of delivery, contact us at [email protected]—we will offer a free replacement, full refund, or repair (your choice).

5.2 Limited Warranty

We offer a 90-day limited warranty on all non-custom shoes, covering defects in materials or craftsmanship. The warranty does not cover damage from normal wear and tear (e.g., worn soles from daily use), improper care (e.g., exposing suede shoes to water), or accidental damage (e.g., scuffing from outdoor activities). To make a warranty claim, provide your order number and photos of the defect via email—we will review and respond within 2 business days.

6. Cancellations

6.1 Cancellations by You

You may cancel an order only if it has not been shipped (i.e., before you receive the shipping confirmation email). To cancel, email us at [email protected] with your order number and “Cancel Order” in the subject line. We will confirm cancellation via email and issue a full refund within 3-5 business days. Once an order has shipped, you must follow the return process (Section 4) to request a refund.

6.2 Cancellations by Us

We may cancel your order at any time (even after sending the Order Confirmation) if:

  • The shoe becomes unavailable after confirmation (e.g., a manufacturing issue halts production of a shared sneaker style).
  • We discover fraudulent activity or unauthorized payment.
  • We are unable to deliver to your address (e.g., a remote location not serviced by our carriers).

If we cancel your order after payment, we will issue a full refund within 3-5 business days and notify you via email.

7. Limitation of Liability

To the maximum extent permitted by law, Heydudk shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our shoes, including but not limited to:

  • Loss of use or enjoyment of the product (e.g., missing an event due to delayed shoe delivery).
  • Inconvenience from returns or exchanges (e.g., needing to ship back an incorrect size).
  • Damages to the shoe from normal wear, improper care, or accidents.

Our total liability to you for any claim related to these Terms or your order shall not exceed the total amount you paid for the affected shoe(s).

8. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in business practices, legal requirements, or shipping policies (e.g., adjusting return timelines for seasonal shoe collections). When updates are made, we will revise the “Last Updated” date at the top of these Terms and post the new version on our website. The updated Terms will apply to all orders placed on or after the update date—for existing orders (placed before the update), the Terms in effect at the time of purchase will apply. We encourage you to review these Terms periodically.

9. Contact Us

If you have questions, concerns, or requests regarding these Terms of Purchase or your order, please contact our customer support team at:

Email: [email protected]

Website: www.heydudk.com