Privacy Policy – Heydudk

At Heydudk (“we,” “us,” or “our”), we understand that your privacy matters—especially when you’re sharing personal details to shop for our gender-inclusive shoes (for men, women, and shared styles). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.heydudk.com), create an account, place an order, or interact with our services. By using our website or engaging with our brand, you consent to the practices outlined in this policy.

1. Information We Collect

We gather two types of information to provide and improve our services: personal information (data that identifies you) and non-personal information (anonymous data that does not link to your identity).

1.1 Personal Information

We collect personal information only when you choose to share it with us, such as:

Account Creation: Full name, email address, phone number, and password (to let you access your account, save shoe preferences, and track orders).
Order Placement: Shipping address, billing address, payment details (e.g., credit card number, PayPal account info), and order history (to process purchases, deliver shoes, and send order updates like “your sneakers have shipped”).
Newsletter & Promotions: Email address (if you opt in to receive updates about new shoe styles, seasonal collections, or exclusive offers for men’s and women’s designs).
Customer Support: Name, email address, order number, and message content (to help with questions like “what size should I get for men’s hiking boots?” or “how do I return women’s sandals?”).
Optional Interactions: Information shared via surveys (e.g., “what shoe style do you want us to add next?”), feedback forms, or social media (e.g., photos of you wearing our shoes) to enhance your shopping experience.

1.2 Non-Personal Information

We automatically collect non-personal information to optimize our website and understand user behavior, including:

Browser type, device model (e.g., iPhone, laptop), operating system, and screen resolution.
IP address (used to determine general geographic location, like your city—not your exact address).
Pages visited (e.g., “men’s sneakers” or “women’s winter boots”), time spent on each page, and how you found our website (e.g., a social media link, Google search).
Cookies and similar tracking technologies (see Section 3 for details).

2. How We Use Your Information

We use your information solely for legitimate business purposes that align with your interaction with Heydudk, including:

Process & Fulfill Orders: Verify your purchase, arrange shipping (e.g., share your address with trusted carriers to deliver your shoes), and send order confirmations or delivery updates.
Manage Your Account: Let you log in, view past orders (e.g., “I bought those sandals last summer”), save favorite shoe styles (e.g., “save men’s loafers for later”), and update your personal details.
Provide Customer Support: Answer questions about shoe sizing (e.g., “do your women’s sneakers run small?”), care instructions (e.g., “how to clean waterproof boots”), returns, or order issues (e.g., “my order is missing”).
Send Marketing Communications: Share updates about new arrivals (e.g., “new unisex sneakers in stock”), seasonal sales (e.g., “winter boots sale for men and women”), or exclusive offers (only if you’ve opted in—you can unsubscribe anytime).
Improve Our Services: Analyze user behavior to make our website easier to use (e.g., making it faster to find “men’s active shoes”), expand our collection (e.g., adding more wide-fit styles based on feedback), or enhance the checkout process.
Ensure Security: Detect and prevent fraud (e.g., unauthorized payment attempts for shoes), protect your account from breaches, and comply with legal requirements (e.g., tax or shipping regulations).

3. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) and similar tools (e.g., web beacons, pixel tags) to enhance your shopping experience. These technologies help us:

Remember your account login status (so you don’t have to sign in every time you browse for shoes).
Save items in your shopping cart (even if you leave the website and come back later to buy those women’s slides).
Personalize your browsing (e.g., showing you men’s hiking boots if you viewed them before).
Analyze website traffic (via tools like Google Analytics) to see which shoe categories are popular and fix issues (e.g., if users struggle to find “unisex sneakers”).

You can manage cookie settings through your browser (e.g., block non-essential cookies). However, disabling certain cookies may affect website functionality—for example, you might not be able to save cart items or access your account.

4. How We Protect Your Information

We take strict measures to safeguard your personal information from unauthorized access, disclosure, or misuse, including:

Encryption: Sensitive data (e.g., payment details, login credentials) is encrypted using SSL/TLS technology, so it’s secure when sent between your device and our website.
Secure Storage: We store your information on protected servers with restricted access—only authorized team members (who are trained on privacy best practices) can view data like your shipping address or order history.
Third-Party Security: Our payment processors (e.g., Stripe, PayPal) follow global security standards (e.g., PCI DSS) to protect your financial information—we never store full credit card numbers on our servers.
Regular Audits: We check our systems regularly for vulnerabilities and update our security measures to stay ahead of risks.

While we work hard to keep your information safe, no online platform is 100% risk-free. We can’t guarantee absolute protection, but we take all reasonable steps to minimize risks.

5. Disclosure of Your Information

We never sell, rent, or share your personal information with third parties for their own marketing. We only share data with trusted partners who help us run our business, and these partners must protect your information:

Shipping Carriers: We share your shipping address with carriers (e.g., USPS, DHL) to deliver your shoes.
Payment Processors: We share payment details with processors (e.g., PayPal) to process transactions securely.
Marketing Tools: If you opt in to newsletters, we may share your email address with platforms (e.g., Mailchimp) to send updates about new shoe styles—you can unsubscribe anytime.
Legal Requirements: We may disclose information if required by law (e.g., a court order) or to protect our rights, property, or safety (e.g., investigating fake orders for shoes).
Business Transfers: If Heydudk is acquired, merged, or sells assets, your information may be transferred as part of the deal—we’ll notify you via email or website notice if this happens.

6. Your Privacy Rights

Depending on where you live (e.g., EU under GDPR, California under CCPA), you have rights to control your personal information. These rights include:

Access: Ask for a copy of the personal information we have about you (e.g., your order history, saved shoe preferences).
Correction: Update inaccurate information (e.g., a wrong shipping address or email).
Deletion: Request that we delete your personal information (subject to legal rules—e.g., we may need to keep order records for taxes).
Opt-Out: Unsubscribe from marketing emails (use the “unsubscribe” link in every email or contact us).
Data Portability: Ask for a copy of your information in a structured format (e.g., CSV file) to use with another service (if applicable).

To exercise these rights, email our team at [email protected] with your full name, registered email address, and a clear description of what you need. We’ll respond within a reasonable timeframe (as required by law).

7. Children’s Privacy

Our website and shoes are intended for adults (18+). We do not knowingly collect personal information from children under 13. If we learn we have data from a child under 13, we’ll delete it immediately. Parents or guardians who think their child shared information with us can contact us to request removal.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make updates, we’ll revise the “Last Updated” date at the top and post the new version on our website. The updated policy will apply to all information we collect after the update date. We encourage you to review this policy periodically before shopping for shoes.

9. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please reach out to us:

Email: [email protected]

Website: www.heydudk.com